Business Title Manager of Visitor Engagement
School/Unit University Administration
Sub-Unit Arnold Arboretum
Location USA – MA – Jamaica Plain
Job Function Museum
Time Status Full-time
Department Arnold Arboretum
Salary Grade 056
Union 00 – Non Union, Exempt or Temporary
Duties & Responsibilities
Reporting to the Director of Operations, the Manager of Visitor Engagement is responsible for the information, interpretive programs, events, and various educational and engagement services provided to visitors of the Arnold Arboretum.
Duties and Responsibilities: Duties include, but are not limited to:
Manage and train Visitor Center staff and volunteers,docents, interpreters, and plant information volunteers Develop and oversee tour programs; lead tours
Create new interpretive exhibits and educational tools, such as, visitor center displays
Promote community outreach through art shows and other cooperative events
Manage Visitor Center operations and amenities
Interact with horticulture professionals, scientists, students, and others who require information about the Arnold Arboretum’s mission, plant collections, historic landscape programs, and activities
Create new interpretive exhibits and tools; maintain and advance wayfinding systems for the Arboretum landscape
Create and write for institutional publications and digital resources
Coordinate and/or oversee events for the general public including Collections up Close, Free Fun Fridays, and International Tours Month
Collaborate with Manager of Adult Education on annual Lilac Sunday event.
Manage citizen science initiatives including partnership with National Phenology Network
Oversee the work of contractors as needed Manage and own department website content
Ensure department uses information systems to manage, track, and present information related to Visitor Services programs and activities
Collaborate closely with External Relations and IT teams on various systems projects
Duties require occasional weekend and evening work
Basic Qualifications General Requirements (education, years of experience, etc.):
Exceptional management, supervisory, project management, and administrative skills
Proven leadership in directing staff in a public garden or natural history collections setting
Bachelor’s degree in public gardens management, plant science, museum studies, environmental education, or related field
Six or more years of experience working within a public garden setting.
Experience in outdoor education programs and/or interpretation of natural sites
Outstanding interpersonal, communication, teaching, and teamwork skills, including; ability effectively to serve and communicate with diverse audiences and with Arboretum managers, staff, and volunteers
Additional Qualifications Additional Requirements:
Master’s degree in public gardens management, plant sciences, or education preferred
Strong working knowledge of botany and horticulture
Outstanding ability to foster a collaborative team working environment with coworkers and volunteers, including the Manager of Adult Education and the Manager of Children’s Education
Analytical and problems-solving skills and positive attitude
Excellent written and oral communication skills, including tact, diplomacy, and ability to be authoritative when necessary
Demonstrated team leadership skills and capacity to improve them
Familiarity with urban public school systems preferred
Budget and contract management expertise
Strong computer skills including Microsoft Office Suite, WordPress, Photoshop, In-Design, social media and commercial event registration systems
Must be able to work in an outdoor environment and lead tours across a 281-acre landscape.
Competencies required – desired skills and behaviors…
Adaptability/Flexibility – Ability to maintain effectiveness when experiencing major changes in work tasks or environment and to adjust effectively to new work structures, processes, requirements, or cultures.
Aligning Performance for Success – Ability to focus and guide others in accomplishing work objectives.
Building Positive Working Relationships (teamwork/collaboration) – Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals.
Building Partnerships – Ability to identify opportunities and build strategic relationships with other areas, teams, departments, units, or organizations to help achieve business goals.
Coaching – Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Delegation – Ability to allocate decision-making authority and/or task responsibility appropriately to maximize the organization’s and individuals’ effectiveness.
Developing Others – Ability to foster individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
Follow-up – Ability to monitor the results of delegations, assignments, or projects, considering the individual’s skills, knowledge, and experience and the characteristics of the assignment or project.
Organizational Awareness – Ability to gain knowledge of Arboretum culture, systems and pressures; understand the agenda and perspective of others; recognize and balance the interests of one’s department with those of other departments, and the impact of decisions on each.
Planning and organizing – Ability to establish courses of action for self and others to ensure that work is completed efficiently.
Strategic Thinking and Decision Making – Ability to obtain information, identify key issues and relationships, and commit to a course of action in order to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Valuing Diversity – Ability to appreciate and leverage the capabilities, insights, and ideas of all individuals; working effectively with individuals of diverse style, ability, and motivation.
Pre-Employment Screening Criminal
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.
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